Privacy Policy

Introduction

Medicare AEP Help Desk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit a form on our website (organization booking or individual lead forms)
• Contact us by phone, email, or text message
• Attend an in-person or virtual Help Desk event
• Sign a Scope of Appointment

Personal information may include: name, email address, phone number, mailing address, ZIP code, Medicare information, medical history, prescription medications, preferred doctors, and other health-related information.

Usage and Technical Data

We automatically collect certain information when you visit our website, including: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and UTM parameters (for marketing attribution).

How We Use Your Information

We use the information we collect to:

• Contact you regarding Medicare plan options and schedule consultations
• Complete Permission to Contact (PTC) and Scope of Appointment (SOA) requirements
• Provide personalized Medicare plan recommendations based on your needs
• Coordinate Help Desk events with partner organizations
• Conduct recorded calls for quality assurance and compliance
• Send SMS messages if you've provided separate consent
• Improve our website and services
• Comply with legal obligations and CMS regulations

Data Retention

We retain your information according to the following schedules:

• PTC consent: 9 months from date of consent (or until revoked)
• SOA records: 10 years per CMS requirements
• Call recordings: 10 years per CMS requirements
• Enrollment records: Duration required by applicable federal and state laws
• Marketing data: Until you opt out or request deletion

How We Share Your Information

We may share your information with:

• Licensed insurance agents: To provide Medicare consultation services
• Insurance carriers: When you choose to enroll in a Medicare plan
• Service providers: Third-party vendors who assist with our operations (e.g., CRM, call recording, email services)
• Partner organizations: When you attend their Help Desk event (with your consent)
• Legal authorities: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

SMS Consent and Terms

If you opt in to receive text messages:

• You will receive text messages related to your Medicare inquiry and appointments
• Message frequency varies; message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance
• SMS consent is separate from general PTC consent

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Revoke PTC consent or unsubscribe from marketing communications at any time
• SMS opt-out: Reply STOP to any text message to stop receiving SMS

To exercise these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, access controls, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic, remember your preferences, and improve your experience. You can control cookies through your browser settings, but disabling cookies may limit functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: